Shipping & Delivery Policy
At Velloraco, we partner with top-tier global logistics networks to ensure your curated finds reach you safely and efficiently. We are thrilled to offer FREE Standard Shipping on all orders over $59.
Order Processing Every item is carefully quality-checked and packaged before it leaves our facility.
-
Standard Processing Time: 1 to 3 business days (excluding weekends and holidays).
-
Please note: During high-volume periods or peak holiday seasons, processing may occasionally take up to 7-15 business days. We appreciate your patience as we prepare your order with the utmost care.
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking information.
Shipping Rates & Estimated Delivery Times We offer reliable Standard Shipping to most locations worldwide. Delivery times begin after the processing period.
Important Delivery Notes
-
Optimized Fulfillment (Separate Packages): To ensure you receive your items as quickly as possible, products from the same order may be dispatched separately from our different global fulfillment centers. You will receive tracking numbers for each package.
-
Missing or Delayed Items: Your satisfaction is our priority. In the rare event that an item is missing from your package or severely delayed, please contact us immediately at support@velloraco.com. We will swiftly expedite a replacement or issue a refund based on your preference.
-
Order Tracking: You can monitor your package's journey 24/7 by visiting our [Track Your Order] page and entering your Order ID and billing email.
-
Shipping Restrictions: At this time, we are unable to ship to Cuba, Iran, Russia, Crimea, Syria, and North Korea.
Customs, Duties, and Taxes As a global brand, we ship to customers all over the world. Please be aware that import duties, local taxes, and customs charges are not included in the item price or shipping cost. These charges are determined by your local customs office and are the sole responsibility of the buyer. We recommend checking with your local customs authorities to understand any potential additional costs before placing your order.
