Returns & Exchanges

Velloraco 30-Day Returns & Exchanges Policy

How to Return or Exchange an Item At Velloraco, we stand behind the quality of our curated products. We want you to be completely thrilled with your discovery. If you need to return or exchange an item, our dedicated customer care team is here to make the process as smooth and effortless as possible.

Our 30-Day Guarantee If you have changed your mind about an item you bought, or if there is something wrong with it, you can request a return or exchange within 30 days of receiving your order.

To initiate a request, simply contact us at support@velloraco.com with your order number. We pride ourselves on prompt service and will respond to your request within 12 hours.

How We Resolve Your Request

Depending on the situation, we offer several flexible resolutions to ensure your satisfaction:

1. You changed your mind about an item

  • Full Refund: You may return the unused item in its original packaging. Once we receive and inspect the item, we will issue a full refund. (Please note: For change-of-mind returns, the customer is responsible for the return shipping costs).

  • Partial Refund (Keep the Item): To save you the time and hassle of international return shipping, we may offer a gesture of goodwillā€”a partial refund while allowing you to keep the item. This is a great compromise if you ordered the wrong variant by accident.

  • Exchange: We are happy to help you exchange the item for a different size or color.

2. Your item arrived faulty, damaged, or didn't match the description

  • Full Refund: We take full responsibility. We will ask you to provide a quick photo or video of the issue. Once verified, we will issue a full refund, and in most cases, you won't even need to ship the damaged item back.

  • Free Replacement: If you still want the product, we will immediately expedite a brand-new replacement to your door at absolutely no extra cost to you.

  • Partial Refund: If the item has a minor cosmetic flaw (like a small scratch) but functions perfectly, and you are happy to keep it, we can offer a partial refund to make up for the inconvenience.

Getting Your Refund Once a refund is approved or your returned item is received at our facility, the refund will be automatically applied to your original payment method. Please allow 3-5 business days for your bank or credit card company to process and post the refund to your account.

Misuse of Returns To protect our community and maintain our ability to offer high-quality curation, Velloraco reserves the right to decline return requests in cases of suspected fraud, policy abuse, or if the returned item has been heavily used or intentionally damaged.

Contact Us for Assistance We are always here to help. If you have any questions about your specific order, please reach out to us:

  • Email: support@velloraco.com (Fastest response)

  • Hours: Monday - Friday, 9:00 AM ā€“ 5:00 PM (EST)